STAKEHOLDER

Stakeholder Communication

With reference to the latest GRI Guidelines published by the Global Reporting Initiative (GRI), the Company conducts a stakeholder and materiality identification process to analyze issues that have a significant impact on the Company’s operations, business relationships, and sustainable development. Through regular and occasional two-way communication with stakeholders through a variety of channels, Luk Kok understands and effectively responds to issues of concern to stakeholders.

Stakeholder Communication Channels and Effectiveness
Stakeholders	What Stakeholders Mean to Lakaffa	Issues of concern	Communication lines	Frequency	Communication Effectiveness
Consumers (Customers)	Lakaffa International aims to be a respected leader in innovative food and beverage brands, following the principle of putting the customer first, taking quality as the basic criterion of operation, satisfying customers’ taste buds and continuously optimising service improvement to provide 100% satisfaction to consumers around the world.	food safety Nutrition Marketing & Labeling Customer Health and Safety	Customer Service Hotline	Real-time	We have a dedicated department to provide customer service. Regularly conduct customer satisfaction surveys, and propose improvement plans and recommendations for any items that do not meet the standards. 2023 Tai Chi Hou Cha Latte customer satisfaction score is 4 out of 5.
			Customer service mailbox	Real-time
			Customer Satisfaction Survey	unscheduled
Clients/Business Partners	Building mutually beneficial value chains with our business partners is one of the key elements of our corporate development strategy. By strengthening our partnership, we are able to create innovative and mutually beneficial business models to enhance our sustainable competitiveness.	Economic Performance Customer Privacy	Internal mailbox, website	Real-time	We have an in-house mailbox to provide consultation to our business partners.
Government (competent authority)	All of our products and marketing practices must be certified by the competent authorities. The Health Bureau, Environmental Protection Bureau, Labor Bureau, and Health Insurance Bureau are the competent authorities that we regularly contact or consult with.	Water and running water food safety Food, Packaging and Waste Management Labor-Employment Relationship (Labor Relationship) Customer Health and Safety Marketing & Labeling	Mail	Real-time	Before announcing a grant or holding a briefing session, government authorities (e.g., the Department of Commerce of the Ministry of Economic Affairs, the Bureau of Foreign Trade, the Bureau of Industry, etc.) will communicate with us to confirm the contents of the program. They also understand the direction of our development, our current difficulties, and where we need their assistance. We are the first to be informed of global matchmaking programs (e.g., trade agreements). The Department of Health and the Department of Labor are the targets of our daily communication, and our interactions are quite frequent to ensure that we do not violate the law in enforcing our orders, and to protect the rights of workers and consumers.
			Telephone	Real-time
			In Person	Once a month
Media	The media serves as a bridge between the company and its stakeholders. The media’s smooth and timely access to the company’s press releases helps stakeholders to obtain accurate information about the company in public and continues to strengthen the company’s image.	Food and Safety Customer Health and Safety Product Traceability	Inside, there is a dedicated public relations window and outside, there is an industrial public relations firm.	Real-time	There will be seven board meetings in 2023. Media relations lines and mailboxes are available for immediate media interviews and inquiries. Convene operation development and press conference interviews and issue press releases. Quarterly press releases on monthly revenue results; occasional press releases on operation-related news. 2023 Total of more than 12 press releases on operation-related results and a large press conference with superstores Cross-industry cooperation on the use of Hexagonal Gourmet Points.
			Dharma Talks	every month
			BOARD OF DIRECTORS	quarterly
			Press Conference	unscheduled
Shareholders and other investors	The shareholders of the Company’s capital contribution (including potential) should have fair access to the Company’s material information so that the Company’s real market value can be presented in a sustainable manner.	Economic Performance Customer Health and Safety food safety	In-house IR window and external financial media public relations firms.	Real-time	Through regular and occasional meetings, we communicate with investors on the current status of the company’s operations and its future development. Collecting and integrating investors’ and external opinions and reporting them to the Board of Directors and senior management team quarterly as a reference for improving corporate governance and operation. The company’s annual report, quarterly financial report, quarterly operating report, and monthly revenue status are uploaded to the company’s investor relations website in addition to the Market Observation Post System. A total of 1 shareholders’ meeting will be held in 2023. In 2023, a total of five public lectures will be held.
			Shareholders’ Line	Real-time
			BOARD OF DIRECTORS	quarterly
			Dharma Talks	every month
			Executive Seminar	unscheduled
Supplier	Suppliers and Lakaffa International build a mutually beneficial value chain to strengthen a balanced Environmental, Governance and Social (ESG) partnership and work together to enhance sustainable competitiveness.	Supply Chain Management and Food Purchasing Provider Environmental Assessment Provider Social Assessment	Provider Audit, On-site Counseling Audit	unscheduled	QC will arrange supplier audit before supplier delivery. We conduct quarterly surveys of existing suppliers and surveys of new suppliers before they come to us. 8 existing suppliers passed the survey and 2 new suppliers passed the survey in 2023.
			Vendor Audit	quarterly
Staff and Other Workers	Employees are the backbone of sustainable management. Cultivating our employees with our business philosophy and corporate vision, and providing them with a favorable workplace environment, will be the driving force for our sustainable growth.	Labor-Employment Relationship (Labor Relationship) Labor Relations Occupational Safety and Health Training and Education Employee Diversity and Equal Opportunity non-discriminatory	Labor-Management Conference	unscheduled	In 2023, a total of four labor meetings will be held. Annual supervisor performance appraisal interviews, 2023 annual performance appraisal of about 199 people, passed the assessment of 189 people, the proportion of about 95%, the results of the appraisal will be used as reference data for salary adjustment. (The annual performance appraisal does not include the chairman of the board of directors, new employees with less than three months of service and part-time employees. Our company regularly conducts employee training and on-the-job training, and in 2023, the total number of external training attendances will be 15 (the contents include: internal audit, sensory evaluation practice, precise proposal, presentation and communication, ISO 9001 quality management, labor relations & labor disputes & labor incident law, financial report compilation & ESG, sensory evaluation of tea, employee background check and salary negotiation skills, etc.); the number of internal training attendances will be 70, and the courses will be middle-level supervisors’ consensus camp. The number of in-house trainings was 70, and the course content was the middle and senior executives’ consensus camp. Review employee management practices annually and make adjustments as appropriate.
			Meetings	every month
			Internal mailbox	unscheduled
			Electronic Bulletin Board	unscheduled