STAKEHOLDER

Stakeholder Communication

With reference to the latest GRI Guidelines published by the Global Reporting Initiative (GRI), the Company conducts a stakeholder and materiality identification process to analyze issues that have a significant impact on the Company’s operations, business relationships, and sustainable development. Through regular and occasional two-way communication with stakeholders through a variety of channels, Luk Kok understands and effectively responds to issues of concern to stakeholders.

Stakeholder Communication Channels and Effectiveness
StakeholdersWhat Stakeholders Mean to LakaffaIssues of concernCommunication linesFrequencyCommunication Effectiveness
Consumers (Customers)Lakaffa International aims to be a respected leader in innovative food and beverage brands, following the principle of putting the customer first, taking quality as the basic criterion of operation, satisfying customers’ taste buds and continuously optimising service improvement to provide 100% satisfaction to consumers around the world.Food Safety Nutrition Content Marketing & Labeling Customer Health & SafetyCustomer Service HotlineReal-timeThe company has a dedicated department to provide customer service. We conduct regular customer satisfaction surveys and propose improvement plans and suggestions for any items that do not meet the standards. 2023 Tai Chi Haucha Latte average customer satisfaction score is 4 out of 5.
Customer service mailboxReal-time
Customer Satisfaction Surveyunscheduled
Clients/Business PartnersBuilding mutually beneficial value chains with our business partners is one of the key elements of our corporate development strategy. By strengthening our partnership, we are able to create innovative and mutually beneficial business models to enhance our sustainable competitiveness.Economic Performance Customer PrivacyInternal mailbox, websiteReal-timeWe have an in-house mailbox to provide consultation to our business partners.
Government (competent authority)All of our products and marketing practices must be certified by the competent authorities. The Health Bureau, Environmental Protection Bureau, Labor Bureau, and Health Insurance Bureau are the competent authorities that we regularly contact or consult with.Water & DrainageFood SafetyFood, Packaging & Waste ManagementLabor & Employment Relations (Labor Relations)Customer Health & SafetyMarketing & LabelingMailReal-timeBefore announcing a grant or holding a briefing session, government authorities (e.g., the Department of Commerce of the Ministry of Economic Affairs, the Bureau of Foreign Trade, the Bureau of Industry, etc.) will communicate with us to confirm the contents of the program. They also understand the direction of our development, our current difficulties, and where we need their assistance. We will be the first to be informed of all global matchmaking programs (e.g., TDC). The Department of Health and the Department of Labor are the targets of our daily communication, and we interact with them frequently to ensure that we do not violate the law in enforcing administrative orders, and that we protect the rights of workers and consumers.
TelephoneReal-time
In PersonOnce a month
MediaThe media serves as a bridge between the company and its stakeholders. The media’s smooth and timely access to the company’s press releases helps stakeholders to obtain accurate information about the company in public and continues to strengthen the company’s image.Food & SafetyCustomer Health & SafetyProduct Traceability & TrackingInside, there is a dedicated public relations window and outside, there is an industrial public relations firm.Real-timeIn 2023, seven board meetings will be held. Media public relations lines and mailboxes are available for immediate media interviews and inquiries. Convene press conferences and press releases on operational development. Release press releases on monthly revenue results on a quarterly basis; release press releases on operations from time to time; release more than 12 press releases on operations in Lakaffa 2023; organize a large press conference; and cooperate with supermarkets on the use of Hexagon Gourmet Points.
Dharma Talksevery month
BOARD OF DIRECTORSquarterly
Press Conferenceunscheduled
Shareholders and other investorsThe shareholders of the Company’s capital contribution (including potential) should have fair access to the Company’s material information so that the Company’s real market value can be presented in a sustainable manner.Economic Performance Customer Health and Safety Food SafetyIn-house IR window and external financial media public relations firms.Real-timeCommunicate with investors on the current status of the company’s operations and future development through regular and occasional meetings. Collecting and integrating investors’ and external opinions and reporting them to the Board of Directors and senior management team on a quarterly basis as a reference for improving the company’s governance and operation. The company’s annual report, quarterly financial report, quarterly operating report, and monthly revenue are uploaded to the company’s investor relations website in addition to the Market Observation Post System (MOP). 1 shareholders’ meeting will be held in 2023, and a total of 5 public hearings will be held in 2023.
Shareholders’ LineReal-time
BOARD OF DIRECTORSquarterly
Dharma Talksevery month
Executive Seminarunscheduled
SupplierSuppliers and Lakaffa International build a mutually beneficial value chain to strengthen a balanced Environmental, Governance and Social (ESG) partnership and work together to enhance sustainable competitiveness.Supply Chain Management and Food Purchasing Supplier Environmental Assessment Supplier Social AssessmentProvider Audit, On-site Counseling AuditunscheduledThe QC arranges supplier audits prior to the delivery of goods from suppliers. We conduct quarterly surveys of our existing suppliers and new suppliers before they come to us. 8 existing suppliers passed the survey and 2 new suppliers passed the survey in 2023.
Vendor Auditquarterly
Staff and Other WorkersEmployees are the backbone of sustainable management. Cultivating our employees with our business philosophy and corporate vision, and providing them with a favorable workplace environment, will be the driving force for our sustainable growth.Labor-Employment Relations (Labor Relations) Labor-Management Relations Occupational Safety and Health Training and Education Employee Diversity and Equal Opportunity Non-DiscriminationLabor-Management ConferenceunscheduledIn 2023, a total of 4 labor-management meetings will be held. Annual supervisors’ performance appraisal interviews, the number of annual performance appraisals in 2023 is about 199, and the number of those who passed the appraisal is 189, a ratio of about 95%, the results of the appraisal will be used as a reference data for salary adjustments. (The annual performance appraisal does not include the chairman of the board of directors, new employees who have not yet completed three months, and part-time employees. The Company regularly conducts employee training and on-the-job training, and the total number of external trainings in 2023 will be 15 (contents include: internal audit, sensory evaluation practice, precise proposal, presentation and communication, ISO 9001 quality management, labor relations & labor disputes & labor incident law, financial report compilation & ESG, sensory evaluation of tea, employee background check and salary negotiation skills, etc.); the total number of external trainings will be 15 (the total number of external trainings in 2023 will be 15); and the number of external trainings in 2023 will be 15 (the total number of external trainings in 2023 will be 15). The number of in-house trainings is 70, and the course content is a consensus camp for middle and senior executives. The employee management system is reviewed annually and adjusted according to the needs of the time.
Meetingsevery month
Internal mailboxunscheduled
Electronic Bulletin Boardunscheduled